Event Cancellation & Refund Policy
1. Our Role as a Directory Lion Puppy is a community platform and directory designed to help dog owners discover fun, dog-friendly events across the UK. We provide the platform for event organizers, businesses, and community members to list their events.
Lion Puppy is not the host, organizer, or ticketing agent for the events listed on our platform. We do not process ticket payments, manage guest lists, or handle event operations.
2. Cancellations and Refunds Because we do not handle the transactions for event tickets or bookings, Lion Puppy cannot issue refunds for any event. If you have purchased a ticket or paid a booking fee for an event found on our website and the event is cancelled, postponed, or you can no longer attend, you must contact the event host or the specific venue directly.
- All refunds and cancellations are subject to the individual host’s own terms and conditions.
- Contact information for the event host or venue can typically be found on their specific Lion Puppy listing or by visiting their direct website.
3. Event Changes and Accuracy While we encourage all our members and businesses to keep their event listings as up-to-date as possible, Lion Puppy cannot guarantee the accuracy of event details (including times, dates, and locations). We strongly recommend double-checking the details with the venue or host directly before traveling to an event.
Lion Puppy accepts no liability for any costs incurred (such as travel or accommodation) due to an event being cancelled, altered, or incorrectly listed.
4. Information for Event Hosts If you are a business or community member listing an event on Lion Puppy, it is your responsibility to:
- Clearly state your own cancellation and refund policy within your event description.
- Promptly update or delete your event listing on Lion Puppy if the event is cancelled or details change.
- Handle all customer communication regarding refunds or ticket disputes directly.